Chief Govt. Chemist

Prof. Samwel V. Manyele
Chief Government Chemist (CGC)

We have become the Leading provider, Laboratory services in East Africa

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Customer Feedback

Our valued customer:

Thank you for agreeing to complete our customer feedback form. At Government Chemist Laboratory Agency (GCLA).
We are committed to providing quality service. For continuous improvement of our services to you, we would like to listen to your opinion through this brief questionnaire.
Your feedback will help us meet your expectations and serve your better
Please tick or comment as appropriate.

All your answers will be kept confidential


   
  Customer FeedbackDate visited:
  Customer FeedbackTime:
  Customer FeedbackWhich services (s) were you seeking from Government Chemist Laboratory Agency (GCLA)?

1. How could you rate the services (s) that you have just received?
 
  Excellent Good Average Poor
Speed of service
Courteous & friendly
Level of confidentiality
Knowledge of service
Integrity
Professionalism
Environment
Others, please specify
         
2. What is your overall impression of our staff?
Very good     Good     Fair     Poor
3. Has any of our staff delight you?
Yes       No
  Name of staff
4. How did you know GCLA services?
5. How long have you been seeking GCLA services?
6. How would you rate the service awarded to you today as compared to the previous years?
Excellent     Good     Average     Poor
7. Is there any area of services you are not satisfied with?
Yes       No
8. If yes kindly state the reasons why
9. Have you ever had reason to complain about GCLA services?
Yes       No
10. If yes kindly state the reasons why
11. Where your complaints handled are resolved promptly?
Yes       No
12. If no, please state a reference to the complaint
13. Is there any service would like us to offer?
14. Do you have any other comment, suggestion or opinion?
     
Personal Details (Optional)
  Your Name:
  Postal Address:
  Telephone No:
  Email:

Please slot this questionnaire in the "Suggestion Box" or mail it to:

The Chief Government Chemist Laboratory Agency, Government Chemist Laboratory Agency,
P.O Box 164, Dar es salaam.

OR
Lake Zone Laboratory - Sekou Toure Hospital, Mwanza
Northern Zone Laboratory - Themi Health Centre, Arusha
Southern Highlands Zone Laboratory - Mbeya Regional Hospital, Mbeya

If you have any questions, suggestions of additional comments, please feel free to email:
feedback@gcla.go.tz or visit our website: www.gcla.go.tz

Our Vision

To become a reputable world class analytical laboratory for executing health, social well-being and environmental interventions.

Our Mission

To provide quality and cost effective laboratory and regulatory services to the Government, Institutions, private sector and the general public for the purpose of safeguarding human health, environment and for execution of justice.